About Us
Where Outdoor Living
Becomes Prime Living
A family-owned business dedicated to transforming your backyard into the retreat you've always imagined.
Who We Are
Built on 25 Years of Business. Dedicated to Your Backyard.
Backyard Prime Living was founded in December 2025 with a clear purpose: to make it easy for homeowners across the United States to discover, purchase, and enjoy the finest outdoor living products available — without the overwhelm, guesswork, or uncertainty that typically comes with high-end purchases.
We are a family-owned small business based in Freeport, New York. Before launching Backyard Prime Living, our founder spent over 25 years managing operations for small, mid-size, and large companies. That experience gave us a deep understanding of what it truly means to run a business with integrity, accountability, and a relentless focus on the customer.
We brought that experience into ecommerce because we saw a gap: too many online stores selling premium outdoor products without the guidance, transparency, or genuine care that buyers of $3,000–$10,000+ products deserve. We set out to do it differently.
What We Offer
A Curated Collection for Elevated Outdoor Living
We specialize in premium outdoor furnishings and installations that transform ordinary backyards into extraordinary retreats. Our curated catalog spans five core categories:
Fire Pits & Fire Bowls — sculptural focal points that bring warmth, ambiance, and year-round gathering to any outdoor space.
Outdoor Saunas — both electric and wood-burning, for the ultimate wellness sanctuary at home.
Outdoor Kitchens — fully integrated cooking and entertaining systems designed for the serious outdoor host.
Pergolas — architectural shade structures that define and elevate your outdoor living space.
Fire Pit Accessories & Media — everything you need to complete and maintain the experience.
Every product in our store has been carefully reviewed and selected. We carry only established, reputable brands known for quality materials, engineering, and craftsmanship — and we stand behind every product we sell.
Our Commitments
What Drives Everything We Do
✦
Certified Authorized Reseller
We are a certified, authorized reseller of every brand we carry. When you purchase from Backyard Prime Living, you receive full manufacturer support, valid warranties, and the confidence of buying from a verified channel partner.
✦
Extraordinary Customer Care
We believe a great purchase doesn't end at checkout. Our team is here before, during, and after your order — by phone, email, and live chat — to answer questions, resolve issues, and ensure you are completely satisfied.
✦
Transparent Business Practices
We clearly communicate pricing, shipping timelines, return policies, and product details. No hidden fees, no surprises. You'll always know exactly what you're getting and what to expect.
✦
Secure Shopping
Our store is SSL-encrypted and secured. We accept all major payment methods including Visa, Mastercard, American Express, PayPal, and Shop Pay. Your payment information is always processed securely.
Our Brands
Premium Brands. Certified Relationships.
We partner exclusively with manufacturers and brands that meet our standards for quality, reliability, and after-sale support. As a certified authorized reseller of all brands in our catalog — including HPC Fire, The Outdoor Plus, KoKoMo, and more — we ensure that every purchase comes with valid manufacturer warranties and direct brand support.
This means you are not buying from an unknown third party. You are buying from an authorized channel with the full backing of the brands behind the products. We take that responsibility seriously.
Shipping & Satisfaction
Free Shipping. Clear Policies. Real Support.
We offer free shipping on most items throughout the continental United States. For large or freight items, our team will coordinate delivery logistics with you directly to ensure a smooth arrival.
We want you to be completely happy with your purchase. If for any reason you're not satisfied, please review our Return & Refund Policy or contact us directly — we'll work with you to make it right.
Our customer support team is available Monday through Friday, 9am to 5pm EST. You can reach us by phone at (888) 844-3670 or by email at support@backyardprimeliving.com. We respond to all inquiries within one business day.
Contact / Get In Touch
We're Here to Help You
Considering a purchase and have questions about fit, specs, or lead times? Reach out — our team is happy to walk you through everything you need to make a confident decision.
Phone: (888) 844-3670
Email: support@backyardprimeliving.com
Address: 160 East Sunrise Highway, #1082, Freeport, NY 11520
Hours: Monday–Friday, 9am–5pm EST